✅1. Shipping Methods:
We offer several shipping methods for your convenience, including standard ground shipping, expedited shipping, and white glove delivery service for larger furniture pieces.
✅2. Shipping Rates:
Shipping rates are calculated based on the size and weight of your order, as well as your location. You can view the shipping cost during the checkout process before completing your purchase.
✅3. Delivery Time:
Delivery times vary depending on the shipping method selected and your location. Standard ground shipping typically takes 5-7 business days, while expedited shipping may arrive within 2-3 business days. White glove delivery service may take longer, as it involves scheduling a delivery appointment and assembly of furniture if needed.
✅4. Shipping Restrictions:
We currently only ship within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
✅5. Order Processing:
Orders are typically processed and shipped within 1-2 business days of receiving your order confirmation. Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
✅6. Furniture Assembly:
Some furniture items may require assembly upon delivery. Instructions and all necessary hardware will be included with your order. White glove delivery service may include assembly of furniture at an additional cost.
✅7. Shipping Damage:
In the rare event that your furniture arrives damaged during shipping, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
✅8. Tracking Orders:
You can track the status of your order using the provided tracking number. If you have any questions or concerns about your shipment, feel free to contact our customer service team for assistance.
✅9. Shipping Holidays:
Please note that shipping carriers may experience delays during holidays and peak seasons. We recommend placing your order in advance to ensure timely delivery.
✅10. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns Policy.