Refund and Returns Policy

 Artis, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a customer may need to return or exchange a product. Below is our Refund and Returns Policy to guide you through the process:

✅1.Refund Eligibility:

• • To be eligible for a refund, the item must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unused, and in its original packaging.
  • Customized or personalized items are not eligible for a refund unless they are defective or damaged upon receipt.
  • Clearance or sale items are not eligible for a refund.

✅2.Return Process:

• • To initiate a return, please contact our customer service team at +91 90001 16997, +91 97039 30249 to obtain a Return Authorization (RA) number.
  • Pack the item securely in its original packaging, including all accessories and documentation that were included with the product.
  • Clearly mark the RA number on the outside of the package.
  • Ship the item back to us using a trackable shipping method. The customer is responsible for the return shipping costs unless the item is defective or damaged.

✅3.Refund Process:

• • Once we receive the returned item and verify its condition, we will process the refund to the original payment method within 5-7 business days.
  • The refund amount will be for the purchase price of the item, excluding any shipping charges or restocking fees, if applicable.

✅4.Exchange Policy:

• • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange.
  • Exchanges are subject to product availability. If the desired item is not available, a refund will be issued following the standard refund process.

✅5.Damaged or Defective Items:

• • If you receive a damaged or defective item, please contact us immediately upon receipt.
  • We will arrange for a replacement or refund, depending on the customer’s preference, and cover any return shipping costs incurred.

✅6.Non-Refundable Items:

• • Certain items are non-refundable, including gift cards and downloadable products.
  • Clearance or sale items are final sale and cannot be returned or exchanged unless they are defective or damaged.

✅7.Exceptions:

• • In exceptional circumstances, we may consider refund or exchange requests outside of the standard policy. Please contact us directly to discuss your situation.

Please note that our Refund and Returns Policy is subject to change without prior notice. We reserve the right to refuse any returns that do not meet the above criteria or if the return process is not followed correctly.

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us. Your satisfaction is our top priority.

Thank you for shopping at Artis.